Ed Charly is based in Singapore and ships locally and to selected international destinations.
Find information about processing times, delivery estimates, tracking and what to do if there is a problem with your parcel.

Orders are normally prepared and dispatched within 1–2 working days. Working days are Monday to Friday, excluding Singapore public holidays. Orders placed on weekends or public holidays will begin processing on the next working day.

Delivery estimates begin after dispatch and are provided as a guide rather than a guaranteed arrival date. Customs clearance, peak shopping periods, severe weather and local postal disruptions may cause additional delays.

During major sales, product launches or public holidays, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking may take up to 24–48 hours to show its first update.

Please check your spam or junk folder if you do not receive the email.

Check your delivery address carefully before completing your order. Contact us as soon as possible if you need to make a change. We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered fulfilment.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be sent again.

Occasional delays can occur because of customs processing, public holidays, weather conditions, peak delivery periods or local carrier disruptions.

Contact us if your parcel has passed the estimated delivery period or its tracking has not updated for five working days. We will review the tracking and, where appropriate, raise an enquiry with the delivery provider.

First check your letterbox, doorstep, designated safe location, household members, neighbours, reception or building management. You should also check for a delivery photograph or note from the carrier.

If the parcel is still missing, contact us as soon as possible and include your order number and tracking details.

If the delivery provider confirms that a parcel was lost in transit, we will review the case and arrange an appropriate resolution, which may include a replacement or refund.

This does not apply where delivery failed because an incorrect address was provided, the parcel was refused, or required customs charges were not paid.

Contact us as soon as possible if your parcel arrives damaged, an item is defective, or you receive a product different from what you ordered.

Please include:

• Your order number
• A photograph of the outer packaging
• A photograph of the shipping label
• Photographs or a short video showing the damage or incorrect item

Retain the packaging until we have reviewed the case, as the delivery provider may request it during an investigation.

International orders may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and must be paid by the recipient.

Ed Charly does not determine these charges. Please contact your local customs authority before ordering if you are unsure about possible fees.

Parcels that are refused, left unclaimed or returned because customs charges were not paid may be returned to Ed Charly.

Where a parcel is returned to us, any refund will be reviewed after it has been received and inspected. Original shipping fees, return-to-sender charges, customs costs and other expenses incurred may be deducted where applicable.

Please include your order number, the email address used for your order, your delivery address, tracking number and a brief explanation of the issue. Add relevant photographs or screenshots where applicable.

We aim to respond within two working days.

Last updated: July 2026